退款政策
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Custom products are non-refundable unless defective.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at missvos@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at missvos@163.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at missvos@163.com.
Refund & Return Policy
Thank you for shopping with us. Please read our policy carefully before placing your order.
Custom Orders
All custom products are made specifically for each customer. Therefore, custom orders are non-refundable and non-returnable unless there is a defect or error caused by us.
Order Cancellation
Orders can be canceled within 12 hours after purchase. Once production has started, the order cannot be canceled.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 3 days of delivery with clear photos. We will offer a replacement or refund after verification.
Size Issues
Please refer to our Size Guide before ordering. We are not responsible for sizing issues unless the product is incorrectly labeled.
Non-Returnable Conditions
- Custom-made items
- Used or worn products
- Items returned without approval
Return Process (if applicable)
If your return is approved, we will provide instructions for returning the item. Unauthorized returns will not be accepted.
Refund Processing
Refunds (if approved) will be processed to the original payment method within 5–10 business days.
Contact Us
If you have any questions, please contact us at:
Email: missvos@163.com